Return

You can cancel your order within 14 days of receipt without giving any reason. Please refer to our cancellation policy for the exact terms and conditions.

Please do not return packages with postage paid. Parcel services usually charge significantly higher fees for this, which we would have to pass on to you.

Opened or unsealed food and food supplements as well as damaged items are excluded from return.

Please ensure that the sender's address is clearly legible and be sure to include a note with the order number or a copy of the invoice with your return.

If you return the item with DHL, please send it to the following address:

PUROGYN

Münzgasse 2

5020 Salzburg

We will notify you immediately upon receipt of the goods and refund the purchase price. The refund will be made as soon as possible after we receive and process your return. This may take up to 14 days. Thank you.

Complaint

Your satisfaction is our top priority. Should a product not arrive in perfect condition, we will, of course, take care of it. We will cover the return shipping costs, and you will receive a replacement or a refund—whichever you prefer.

To help you quickly, please send us an email to info@purogyn.com. Please include your order number , a brief description of the defect , and—if possible— photos . This will help us process your complaint quickly.

Please note: Some products change naturally, e.g., through contact with oxygen or due to certain ingredients such as algae, which may have a characteristic odor. Proper storage according to the label is also important for product quality. We are always available to answer any questions you may have.

We simply ask that you do not return goods freight collect , as this will result in very high fees for the parcel service, which we cannot cover. We will, of course, cover the regular return shipping costs.